General terms and conditions of use

These general terms and conditions of use regulate the contractual relationship between the Sanne’s Channeling website (hereinafter referred to as “Sanne’s Channeling”) and the users of its services (hereinafter referred to as “user”).

User

The use of the services of Sanne’s Channeling is reserved for persons who have reached the legal age of majority in their country and who have the legal capacity to contract and use the services of the Sanne’s Channeling website. The user is informed that the present general conditions can be modified at any time and without prior notice or information.

Conclusion and execution of the contract


Access to and use of the Sanne’s Channeling online astrology services implies prior and unconditional acceptance of these terms and conditions. These terms and conditions constitute a contract between the user and Sanne’s Channeling. If the user does not wish to accept all or part of these terms and conditions, he is requested to renounce any use of the Sanne’s Channeling website and services.

Services offered


Sanne’s Channeling offers its users the possibility to contact “experts” who offer channeling services by online session and by video. Sanne’s Channeling also allows the user members to leave opinions and comments on the different services used, and this via their “member” account.

Sanne’s Channeling cannot be held responsible for the service provided by an expert, except in case of failure of Sanne’s Channeling in one of its obligations. Subject to this, Sanne’s Channeling does not assume any responsibility for the quality of the services offered by the experts, the comments and evaluations provided by the users, or the professional qualifications of the experts.

Sanne’s Channeling shall not be liable if a user suffers any harm as a result of a consultation provided by an expert, except in the event of a breach of any of its obligations by Sanne’s Channeling.

Designation of services


Sanne’s Channeling provides users with a channeling service through online sessions and video messages in the field of divinatory arts. Each user will be able to evaluate a consultation and submit a message about the performance of his expert. Sanne’s Channeling allows these evaluations in order to increase the quality of the consultations provided by each expert. The set of services provided by Sanne’s Channeling cannot be considered as definitive or exhaustive.

Access to Services


Sanne’s Channeling consultation services are not free of charge. These services are based on the payment of a service by the user by credit card or other means of payment. The costs incurred by the use of this service are entirely at the user’s expense. Sanne’s Channeling commits itself to provide an optimal service in order to allow a permanent accessibility to the different consultation accesses (7 days a week – 24 hours a day) of the services on the site, subject to the necessary maintenance interventions or breakdowns proper to the Internet network. Sanne’s Channeling cannot be held responsible in case the user’s internet network is defective, even temporarily, and does not allow him to connect or communicate in good conditions.

Registration

The consultations with payment by credit card and the evaluations of the experts are reserved for registered members of Sanne’s Channeling.
Any person who has reached the age of majority in their country of residence and has full and complete capacity of discernment, and whose legislation in their country of residence has not made any opposition, may register as a Sanne’s Channeling member. The user is solely responsible for ensuring that the legislation of his/her country does not prohibit online channeling activities and the professional practice of divinatory arts in general.

The registered user is solely responsible for the information provided as well as for updating it. In case of change he will have to proceed via his Sanne’s Channeling account and as soon as possible, to the modification of the information communicated during his registration. The user assumes the entire responsibility for the data stipulated on his account.

The user is solely responsible for the quality and confidentiality of his/her personal password, as well as any activity generated by his/her personal code and his/her Sanne’s Channeling account, such as payments. User agrees to immediately notify Sanne’s Channeling of any unauthorized use of the password or account or any other breach of security via the contact address.

The user will ensure that the account is closed at the end of each session.

In the event of fraudulent use of the user’s personal password or means of payment, Sanne’s Channeling reserves the right to suspend or terminate the user’s account and to refuse, immediately and for the future, access to all or part of the user’s account.

Termination


Sanne’s Channeling reserves the right to delete a member’s account at any time without prior notice. Sanne’s Channeling does not have to motivate its decision and no compensation can be claimed by a member or a user of the services offered via the site.

Access to the services of Sanne’s Channeling may be permanently denied to any user who has provided false or erroneous information during registration, who has interacted with other users of the services of Sanne’s Channeling or who has violated the present general conditions.

The user may not have multiple accounts under the same or different identities. Sanne’s Channeling reserves the right to suspend or terminate the user’s account(s) and to refuse, immediately and for the future, access to all or part of the Sanne’s Channeling website. User may terminate his or her account at any time via the “delete my account” link found on the user account home page. The user’s account will be deleted within the time frame stated in the privacy policy.

Consultations

The user undertakes to contact the channeling experts present on the Sanne’s Channeling site only with the aim of benefiting from the services offered by the experts within the framework of the services of the site.

The user will not try under any pretext to persuade the experts present on the Sanne’s Channeling site to provide services of an illicit nature or contrary to the Sanne’s Channeling charter of ethics. Furthermore, the user is not allowed to induce the experts to provide him with services outside the Sanne’s Channeling website.

The user is not allowed to record the content of telephone exchanges between the experts and him via the Sanne’s Channeling website, unless he has obtained the express permission of Sanne’s Channeling beforehand.

Consultation by prepaid account (credit card, Paypal, bank transfer)

Written consultation:

The price of the consultation in writing or by email is indicated on Sanne’s Channeling.com before the connection with the expert. The expert has five working days to respond. Beyond this period, the consultation can be reimbursed only if the expert has not respected this deadline and at the express request of the user. Once the user has sent his e-mail, he cannot renounce the consultation or even access a refund of the consultation. Once the deadline has passed, the user is free to restart his consultation via his client interface.

Guarantees and responsibilities of Sanne’s Channeling

The user is informed that Sanne’s Channeling does not guarantee the user’s satisfaction with the services of the experts. More generally, Sanne’s Channeling cannot be held responsible for guaranteeing the results of the services offered and/or used by a user via an expert. In no case, the content of the consultations can constitute a legal, medical or psychological advice. Sanne’s Channeling provides users with several experts specialized in divinatory arts, whose qualifications and skills are previously evaluated, tested or validated.

Dispute with an expert

In case of a motivated request of a user and if it is necessary to assert rights against an expert, Sanne’s Channeling reserves the right to transmit to the user the identity and the coordinates of the expert. In this case, the user agrees that the expert will be informed and that the identity and contact details of the expert will also be passed on. The same principles apply in case of a request for an expert. Sanne’s Channeling will decide at its own discretion and without the need to give reasons whether or not to pass on information, without prejudice to any legal obligations.

Sanne’s Channeling is not obliged to pass on this information, unless it is required by law or a court order. Sanne’s Channeling will pass on the information provided to it, but will not be liable for any inaccurate or false information, except in the case of a breach of duty.

Commitments of the user

The user undertakes to use Sanne’s Channeling services and to contact the experts only if he/she has sufficient financial resources, is not in debt or in difficulties and is not undergoing medical treatment for depression or a similar condition. The User must also have reached the legal age of majority under the law of his/her country and be at least 18 years old.

The user undertakes not to resell or use for commercial purposes the services provided by Sanne’s Channeling or one of its experts without the prior written consent of Sanne’s Channeling.

The user assumes sole and complete responsibility for any and all messages, comments or ratings made on the Sanne’s Channeling website, as well as communications with the experts. The user is also solely responsible for these choices and actions.

The user agrees not to use the Sanne’s Channeling website and services for illegal purposes, including:

– not to transmit messages contrary to public order and morality, defamatory statements or elements that infringe on the private life of third parties;
– not to transmit messages, elements or information that could harm the rights of the Sanne’s Channeling site or the rights of third parties;
– not to interfere with the proper functioning of the services provided by Sanne’s Channeling to the other users or to infringe the property rights of Sanne’s Channeling or those of a third party;
– to inform Sanne’s Channeling of any violation of which the user may be aware; not to access or attempt to access other networks or computer systems connected to the Sanne’s Channeling website in an illicit manner
– not to use the Sanne’s Channeling website to harm the Sanne’s Channeling website through the transmission of viruses or other harmful programs or software.

The user agrees not to use multiple accounts under the same identity to receive promotional offers and/or gift certificates.

In the event that the user has several accounts under the same identity or under different identities to benefit from promotional offers or gift vouchers, Sanne’s Channeling reserves the right to delete the promotional offer or gift voucher without having to inform the user beforehand. Sanne’s Channeling may also suspend or terminate the user’s account(s) and deny access to all or part of the Sanne’s Channeling website for a limited or unlimited period.

Evaluation of the experts


The rating or evaluation service of the experts is a free service but can only be used after consultation via a prepaid account. Each evaluation deposited via the user’s account is done by depositing a note (from 1 to 5) illustrated by stars as well as a personalized message. Each rating is moderated by the Sanne’s Channeling team before being published. Reviews containing offensive, xenophobic, defamatory messages or messages that do not respect the rules of courtesy will be automatically deleted. The evaluation service does not allow you to communicate with an expert and expect a response.

Private addresses, email addresses, internet addresses, telephone numbers and personal details are not allowed in the reviews or comments.

Ratings and comments are only intended to rate or thank the performance of experts. Only one rating is allowed per consultation. Sanne’s Channeling is in no way responsible for the accuracy of the comments submitted by users and accepts no liability.

By commenting on the experts, users grant Sanne’s Channeling the right to reproduce and adapt the commentary free of charge, without limitations of time, place or medium. Users are informed that once submitted they cannot modify or delete it.

The user is solely and exclusively responsible for the remarks made in his comment or private message. Each user giving a comment or private message is personally responsible for it and undertakes to take all necessary steps to assist and indemnify Sanne’s Channeling in the event of claims by third parties due to a comment or private message, for example in the event of a claim for damages.

A notice must be filed within 21 days after the consultation. After this period, the review can still be sent by private message to the expert.

Validation of customer reviews:


The comments posted on the Sanne’s Channeling website are subject to a priori moderation (before publication) by the editorial team. The messages will not be retouched, they will be published in their entirety or deleted if they are judged not in conformity with the charter. This publication or not is done within 14 days so that the moderation service can verify the content of the opinions by submitting them to the expert so that the latter can exercise his right of reply.

Private message


Sanne’s Channeling users have the possibility to send a private message to an expert, for example to prepare a future consultation, to propose a date and time of consultation or to ask the expert to indicate his availability on his schedule. The expert will receive the message with the member’s nickname, and possibly his photo or document.

Private messages are moderated by the Sanne’s Channeling team before being transmitted to the expert. A valid email address is required to validate the messages. Private addresses, internet addresses, telephone numbers and personal details are not allowed in private messages.

Commitment and limitations of services


Sanne’s Channeling endeavors to offer a serious online channeling service accessible 7 days a week, 24 hours a day, but is not responsible for the quality or availability of the internet service and in particular for outages or other disruptions due to internet providers. Consequently, no compensation can be claimed by a user in this respect.

Abuse


We invite you to report any abuse by an expert by sending a message to Sanne’s Channeling.

Withdrawal


By clicking, the user having validated the conditions of registration and payment, approves without reserve the general conditions of use and, by doing so, accepts that the service starts as soon as the price of this one is paid and thus expressly waives his right of withdrawal, in accordance with the article L.221-25 of the Code of consumption.

In accordance with article L.221-5 of the Consumer Code, the user of a Sanne’s Channeling service has, when he has the quality of consumer within the meaning of the applicable regulations, the possibility of retracting without reason within fourteen (14) days from the conclusion of the contract. In this case, he can use a form as mentioned at the end of the present GTU.

However, in order to allow the user of Sanne’s Channeling services to contact “advisors” or “experts” without waiting for the expiry of the above-mentioned period if he so wishes, the user expressly accepts, in application of the first paragraph of article L.221-25 of the French Consumer Code, that the supply of services begins as soon as the price of the service has been paid by the user, and thus refuses the benefit of the right of withdrawal for any service fully executed before the end of the above-mentioned withdrawal period (article L.221-28 of the French Consumer Code).

In accordance with Article L.221-25 of the Consumer Code, the user who has exercised his right of withdrawal from a contract for the provision of services whose performance has begun at his express request before the end of the withdrawal period shall pay the professional an amount corresponding to the service provided until the communication of his decision to withdraw; this amount is proportionate to the total price of the service agreed in the contract.

Complaints


Mediation of consumer disputes

In the event of a complaint, the user shall first contact Sanne’s Channeling. In case of failure of the claim to Sanne’s Channeling, the consumer can submit the dispute with Sanne’s Channeling to a mediator who will try to bring the parties together in order to reach an amicable solution. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Sanne’s Channeling adheres to the following mediator: INAD – Institut Nationale des Arts Divinatoires

Platform of settlement of the disputes.

In accordance with Article 14 of Regulation No. 524/2013, the European Commission has set up an online dispute resolution platform, facilitating the independent settlement by extrajudicial means of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://ec.europa.eu/consumers/

Severability of clauses

If any provision of these Terms is held to be invalid, void or unenforceable, such provision (or the part thereof rendering it invalid, void or unenforceable) shall be disregarded, without affecting the validity and enforceability of the remaining provisions.

Data Protection and Intellectual Property


In accordance with the new regulation on the protection of personal data (RGPD N°2016/679) the company that owns Sanne’s Channeling.com may collect personal data that are necessary to provide certain services to the users of its sites.

The terms and conditions for the processing of personal data collected by the company that owns Sanne’s Channeling.com when using the sites and/or application are governed by the provisions of the Privacy Policy.

Application and modification of the general conditions

Any access and/or use of the Sanne’s Channeling websites implies the acceptance and respect of all the present general conditions of use as well as the Privacy Policy.

The present general conditions can be modified at any time and without notice by Sanne’s Channeling. By continuing to access and/or use the Sanne’s Channeling websites after the terms and conditions have been modified, the user confirms that he/she accepts the new version of the terms and conditions.

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